Refund and cancellation policy

1. Paid creator subscriptions

Applies to monthly subscriptions purchased by individual members on the web. The same policy is available on the subscription screen and in-app refund policy menu.

Withdrawal and full refunds

You may request a full refund within 7 days of the first paid subscription payment if you have not substantially used paid features. Using paid features available immediately after payment, such as AI chat allowances or comment auto DMs, may be considered commencement of the digital service and may limit withdrawal due to a change of mind.

Service differing from the contract

If the service differs from its description, advertising or the contract, you may request withdrawal within 3 months of receiving it and within 30 days of discovering, or being able to discover, the discrepancy.

Requests and processing

Submit refund requests through customer support on our KakaoTalk channel or to linkive@linkive.co.kr. If approved, the full or approved amount is reversed to the original payment method. The company takes refund action within 3 business days from the time specified by applicable law. Card issuer processing may take additional time.

Cancellation versus refunds

Cancellation stops the next automatic subscription payment and does not automatically return amounts already paid. A refund is a separate process that returns amounts already paid following a request and review.

Limitations and exceptions

Change-of-mind requests may be limited after 7 days or after using paid features. This limit does not apply when applicable law provides grounds for a refund, including company fault, non-provision, significant outages, or service differing from its description, advertising or the contract. Suspected misuse or terms violations alone do not exclude statutory rights.

2. Advertiser campaign credits and selection payments

Applies to campaign credit top-ups and influencer-selection payments made by business members in the advertiser workspace.

What are advertiser campaign credits?

Campaign credits consist of amounts advertisers top up by card on the Billing and credits screen, and refunds credited for selected influencers who fail to post or do not show up. Credits are deducted first automatically when paying for campaign selections, accrue no interest, and cannot be transferred to another organization or individual member.

Refunds of topped-up credits

You may request a refund of unused credits topped up by card without a time limit. Approved refunds are reversed to the original payment method. If credits have been partially used, refunds are limited to the unused balance. Cash or bank-transfer top-ups are refunded to the account specified when topping up, and issued tax invoices are corrected and reissued.

Credits for no-shows and unpublished posts

If a selected influencer does not submit a post within the posting deadline and grace period, the selection payment (matching fee, review fee, VAT and creator fee) is automatically credited to your balance. If you prefer a refund instead of using the credits for another campaign, contact support. The refund is made to the original payment method used for that selection.

Credit validity

Credits are valid for one year from the last top-up or credit accrual. During that period you may use them for campaign payments or request a refund at any time. The company emails the registered address at least 30 days before expiration with the balance due to expire. Expired credits may lapse to the extent permitted by applicable law.

Cancellation of campaign selection payments

Payment is made when an influencer selection is confirmed, and the creator fee is held in escrow. Change-of-mind cancellations by the advertiser after selection may be restricted because content production begins. If the campaign is not fulfilled due to influencer fault (non-posting, no-show or breach of conditions) or company fault, the relevant amount is returned as credits or refunded to the original payment method.

Requests and processing

Submit refund requests through customer support in the advertiser workspace, our KakaoTalk channel, or linkive@linkive.co.kr. The company takes refund action within 3 business days of reviewing the request. Card issuer processing and bank transfers may take additional time. If misuse or a terms violation is confirmed, the company may limit refunds or pay after reconciliation, without excluding rights guaranteed by applicable law.

Operator information

Forcletter is operated by Linkive Co., Ltd. (business registration number 322-87-03456; Room 501, 5F, 15 Daehak-ro 12-gil, Jongno-gu, Seoul, South Korea). For refund or payment inquiries, contact Kakao channel support or linkive@linkive.co.kr.

Frequently asked questions

How many days after payment can I request a refund?▾

A full refund may be requested within 7 days of the initial paid-subscription payment if paid features have not been substantially used. Separate statutory periods apply if the service differs from the contract.

Does canceling a subscription immediately refund the payment?▾

No. Cancellation stops the next billing cycle and is not a refund. Request a refund separately through Kakao channel customer support.

How is the refund paid?▾

Refunds return to the original payment method. Card payments are canceled, and the card issuer may take additional time to reflect this on your statement after the company completes its refund action.

Can purchased campaign credits be refunded?▾

Yes. Unused purchased balances may be refunded without a time limit to the original payment method. Credits accrued for no-shows or unpublished content can also be requested back through support instead of being used for another campaign.

Do campaign credits expire?▾

They are valid for one year from the last top-up or accrual. We notify your registered email 30 days before expiration. You may use or request a refund within the validity period.