1. Paid creator subscriptions
Applies to monthly subscriptions purchased by individual members on the web. The same policy is available on the subscription screen and in-app refund policy menu.
Withdrawal and full refunds
You may request a full refund within 7 days of the first paid subscription payment if you have not substantially used paid features. Using paid features available immediately after payment, such as AI chat allowances or comment auto DMs, may be considered commencement of the digital service and may limit withdrawal due to a change of mind.
Service differing from the contract
If the service differs from its description, advertising or the contract, you may request withdrawal within 3 months of receiving it and within 30 days of discovering, or being able to discover, the discrepancy.
Requests and processing
Submit refund requests through customer support on our KakaoTalk channel or to linkive@linkive.co.kr. If approved, the full or approved amount is reversed to the original payment method. The company takes refund action within 3 business days from the time specified by applicable law. Card issuer processing may take additional time.
Cancellation versus refunds
Cancellation stops the next automatic subscription payment and does not automatically return amounts already paid. A refund is a separate process that returns amounts already paid following a request and review.
Limitations and exceptions
Change-of-mind requests may be limited after 7 days or after using paid features. This limit does not apply when applicable law provides grounds for a refund, including company fault, non-provision, significant outages, or service differing from its description, advertising or the contract. Suspected misuse or terms violations alone do not exclude statutory rights.
2. Advertiser campaign credits and selection payments
Applies to campaign credit top-ups and influencer-selection payments made by business members in the advertiser workspace.
What are advertiser campaign credits?
Campaign credits are topped-up balances or campaign refunds. KRW 1 buys 1 credit with no extra VAT at top-up. Credits earn no interest and cannot be transferred. The advertising service contract is at /terms/campaign-service. From October 6, 2026, all selection payments for existing and new campaigns add 10% VAT to the entire content, matching and review supply price. Review and accept the contract and amount at selection. Previously completed payment amounts and records remain unchanged, with no additional deductions.
Refunds of topped-up credits
Unused paid top-up balances may be refunded. After partial use, refunds are limited to the remaining paid balance and follow the original top-up payment method. Free promotional balances follow their grant conditions. Bank-transfer top-ups are refunded to a verified account. Top-up records and advertising sales evidence are separate; previously issued tax documents are corrected as required by the actual cancellation or refund and applicable law.
Credits for no-shows and unpublished posts
Special rule: non-publication or no-show cases where a selected influencer does not submit by the deadline and grace period receive the full selection payment as credits, including content, matching, review and stored VAT. If prior payout or refund history prevents automatic processing, support checks and processes the case without duplicate refunds. Contact support if you prefer a cash refund.
Credit validity
Credits currently do not expire or lapse automatically, and unused paid balances may be submitted for refund. Earlier one-year validity notices remain in the current terms as historical records. Automatic expiration and expiration notices are not represented as currently operating. Future validity changes must follow applicable law and required advance notice and consent.
Cancellation of campaign selection payments
The special rule above governs full refunds for no-shows and non-publication. Advertisers may cancel a selection directly until a draft or post is submitted; the matching fee and its VAT are performed at selection and are not returned. For selections accepted under the advertising service contract campaign-service-v2 (effective October 19, 2026), 30% of the content fee is paid to the influencer as compensation and the remaining content fee, review fee and VAT are returned as credits. For selections accepted earlier (campaign-service-v1), the content fee, review fee and VAT are fully returned before product provision, and 30% of the content fee is treated as performed after product provision. For cancellations after a draft or post, payback campaigns or product-provision disputes, support checks actual work and substantiated legitimate costs and explains the calculation. Non-performance due to Company fault or unmet conditions is addressed through re-performance or a refund of the unperformed portion and corresponding VAT. Support checks contracts and work records for partial performance or disputes without restricting statutory refund or damages rights. Existing transactions retain their confirmed terms.
Requests and processing
Request refunds through advertiser support, our KakaoTalk channel or linkive@linkive.co.kr. Credit payments refer back to original top-up records and mixed payments to their original payment records. The Company takes refund action within three business days from the time required by law; payment-provider processing may take longer. Suspected misuse alone does not remove statutory refund rights, and any required verification and procedure are explained.
Operator information
Forcletter is operated by Linkive Co., Ltd. (business registration number 322-87-03456; Room 501, 5F, 15 Daehak-ro 12-gil, Jongno-gu, Seoul, South Korea). For refund or payment inquiries, contact Kakao channel support or linkive@linkive.co.kr.
Frequently asked questions
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